FAQ's
FAQ's
Basic Questions:
Our product catalogues cover the full range of reusable surgical instruments for all surgical disciplines through its 14 concise catalogues. These include:
– General Instruments
– Dental Instruments
– Diathermy / Bipolar Instruments
– ENT Instruments
– Gynaecology Instruments
– Intestinal Instruments
– Neuro Instruments
– Ophthalmic / Micro Instruments
– Orthopaedic Instruments
– Plastic / Oral Instruments
– Post-mortem / Autopsy Instruments
– Proctology Instruments
– Thoracic Instruments
– Urology Instruments
Amazing Products sells its products through authorized distributors. However, you can also make direct purchases from Amazing Products based on a separate agreement. Please contact our customer service for more information.
Yes, Amazing Products has been certified with international standards and norms since 2015. For more details, please visit our Certification Page.
There is no minimum order required for accepted customer relations. We appreciate all opportunities to serve the needs of our customers. However, you should consider costs such as international shipping and bank fees for money transfers.
We provide warranty according to the law. If you would like the warranty period extended, please contact our customer service for further information. Our quality warranty certificate provides detailed information on the scope of protection, defect notification, and how to make claims. We are happy to provide the certificate upon request.
Yes, the scope of protection of our quality warranty is limited to the product’s use as intended. It does not include wear and tear, incorrect use, or external effects. The warranty details are provided in our quality warranty certificate.
Satisfied customers are our top priority. If you are not fully satisfied with any of our products for any reason, please contact our customer service immediately. We promise to find a suitable solution for your needs. Usually, we accept return shipments or exchanges only if the product is neither used nor sterilized and is still in its original packaging.
With its focus on international export, Amazing Products is always interested in capable partners/distributors for all countries around the world. If you are interested, you may contact us at any time, either through registration on our website or by contacting our customer service directly. You can expect a prompt reply.
Surgical:
Amazing Products exclusively uses high-grade steels (rustproof, stainless) to manufacture its surgical instruments. Upon request, Amazing Products offers clients an overview of the type of steel used for each group of instruments. This chart includes important information such as DIN-Norm, steel composition, and material hardness. Additionally, material certificates for each item are available.
Recommending complete surgical sets, including sterilization containers and baskets if required, is one of Amazing Products’ core competencies. With vast experience in the making of surgical instruments, Amazing Products is an ideal partner. Many of our recommended sets are included in our catalogues and on our website. You can find the sets in our product database. Customized adaptations to the sets are easily possible. Please don’t hesitate to ask our customer service.
Our website and catalogues offer multiple search options. You can search for products by description, name, or item number. If you still cannot find an instrument, please don’t hesitate to ask our customer service for assistance.
TC (Tungsten Carbide) and TUC (Tungsten Carbide) refer to an extremely hard material, much harder than regular stainless steel. It is used as inserts in scissors, needle holders, or dressing forceps to make the working part of the instrument more durable, providing improved performance and an extended lifetime. For easy identification, all Amazing Products instruments with TC/TUC inserts have a golden handle.
SC stands for Super Cut in Amazing Products’ scissors. These SC scissors have one micro-serrated blade, while the opposite blade is sharpened in a special way. The combination of both makes the cut of the scissors very smooth and razor-like. In the future, we will no longer use black chrome coating for our “Supercut” scissors. These scissors will be delivered with the following characteristics:
Tungsten Carbide: 1 golden ring handle (as usual) / 1 polished ring handle (instead of the black one)
Other Scissors: 1 sandblasted ring handle (instead of black)
If you would like to order our absolute top-quality high-end scissors, you can combine the SC scissors with a TUC insert. Such scissors are indicated by a golden and a black ring.
Due to the fact that the main parts of surgical instruments are still “handcrafted,” minor variations in appearance may occur from one manufacturing lot to another. However, these small deviations do not influence the function of the instruments in any way.
Yes, all Amazing Products instruments are delivered passivated. Passivation is an additional treatment applied to the surface of instruments after final finishing. The use of special passivation fluid and ultrasonic bath provides an additional layer of protection on the surface of the instrument to prevent corrosion and rust.
With a product range of more than 16,000 different products, Amazing Products already offers a huge variety of instruments that generally cover all needs. However, if you need any modification, please contact our customer service, who will check the feasibility of manufacturing such a customized product
Yes, Amazing Products offers private labelling. Since the very beginning of its business, Amazing Products has offered private labelling/OEM in addition to promoting its own brand. We have organized our order process to mark or label all products only after we have received a customer order. Consequently, we store all our products unmarked and unlabelled in our stock room, which gives us utmost flexibility to fulfil our client’s needs.
As a CE-certified company, Amazing Products is able to declare EC conformity for its reusable surgical instruments.
Maintenance Cleaning Sterilization:
Detailed instructions for use of surgical instruments and containers are available on our website. This manual describes in detail how to reprocess and maintain our products. Additionally, a paper copy of the manual is enclosed with each shipment sent by Amazing Products.
CSSD is an acronym for Central Sterilization Service Department, sometimes abbreviated as CSD. This important department within the hospital organization is generally responsible for cleaning, sterilizing, and maintaining all instruments used in the operating theatre.
Yes, there are many different options for sterilizing an instrument. The two main categories can be split into a) physical sterilization methods and b) chemical sterilization methods. Amazing Products’ instructions for use describe in detail the different methods within each category. The internationally recognized standard method is the physical method, which is steam sterilization by fractionated vacuum at a defined working temperature. This is also what Amazing Products recommends.
Any sterilization method mentioned in our instructions for use is suitable for Amazing Products instruments. However, we strongly recommend steam sterilization by fractionated vacuum at a defined working temperature.
It is mandatory to clean instruments properly prior to sterilization. Any surgery could leave residues on the instruments, such as blood, bone, skin, or tissue. These residues must be removed from the instruments before sterilization. Otherwise, they could cause damage to the instrument. The instruments can be cleaned manually (brush), by machine, or by ultrasound. If possible, instruments should be disassembled or at least cleaned in their open state. Please refer to the instructions for use.
Even brand new and unused instruments need to be cleaned and rinsed thoroughly before sterilization. There might be residues on the instrument from manufacturing, packaging, or handling. That is why cleaning before sterilization is highly recommended for brand new instruments. Please refer to the instructions for use.
Before any use, instruments need to be checked and examined for cracks, breaks, or any corrosion. Moving parts and working tips need to be checked as well. Instruments with joints need to be lubricated. This will reduce friction and keep the action of the instrument light, delicate, and smooth. Furthermore, it extends the lifetime of the instrument. Please refer to the instructions for use.
During reprocessing procedures, lubricants are generally removed from instruments. Therefore, instruments with moving parts could become stiff in their action and lose smoothness. Instruments with joints need to be lubricated. This will reduce friction and keep the action of the instrument light, delicate, and smooth. Furthermore, it extends the lifetime of the instrument.